Fraud Awareness & Scam Prevention

Fraud Awareness & Scam Prevention

• We will never ask for your full password, PIN, or one-time passcode by phone, text, email, or social media.

• Be cautious of urgent or threatening messages claiming your account will be closed or funds lost unless you act immediately.

• Verify unexpected calls or messages by contacting the bank using the phone number on your card or official website.

• Watch for phishing emails and texts that contain suspicious links, attachments, spelling errors, or unfamiliar sender addresses.

• Scammers may impersonate credit union staff, government agencies, or trusted companies to gain your trust—always double-check.

• Do not click links or scan QR codes from unknown or unsolicited messages.

• Never send money or share account details in response to investment offers, prize notifications, or refund requests you didn’t initiate.

• Be alert to romance and impersonation scams, especially requests for secrecy, money, or gift cards.

• Regularly review your account activity and report any unfamiliar transactions immediately.

• Keep your devices secure by using strong passwords, enabling multi-factor authentication, and updating software regularly.

• Protect your personal information—shred sensitive documents and avoid sharing details on social media.

• Scammers frequently use social media and online marketplaces to pose as buyers, sellers, or customer support. Avoid moving conversations or payments outside trusted platforms.

• Protect seniors, students, and vulnerable individuals by discussing common scam tactics and encouraging them to verify requests before acting.

• Fraudsters may coach you on what to say if you speak to credit union staff, encouraging you to provide false information. This is a strong indicator of a scam.

• Public Wi-Fi networks can expose your information. Avoid accessing your bank accounts or entering sensitive details when connected to unsecured or public network 

• Be wary of unexpected refunds, overpayments, or reimbursement offers, especially if you are asked to return part of the money. These are common signs of check and payment reversal scams.

Reporting suspected fraud quickly helps reduce losses and may prevent scams from affecting other customers.  If you suspect fraud or a scam, contact us immediately so we can help protect your account.